Frequently Asked Questions

Have questions about our plans ?

No, you only need to pay a monthly fee, no additional fees.

After the system is activated, you will be charged a fixed monthly fee, quarterly fee, or annual fee of your choice. We absorb the cost of the development and testing phases.

Yes, we offer a 10% discount on the annual plan.

After the system is activated, you will be charged according to the package you have selected.

If the requested features are in our development scope and timeline, then no additional charge will be applied. All out-of-scope and customer-specific requirements are charged on a time and materials basis. We will present you with a quotation after a consultation for such scenarios

We implement personal customer data on dedicated servers (VPS). This means that only you can access your transaction data. Virtual Private Server (VPS) is obtained from the industry's leading hosting service provider, with appropriate security and data protection mechanisms. In addition, the server is protected by a protected server layer (SSL) certificate to provide an additional level of data security. Availability guarantee

Yes, we are happy to help you make changes to maintain business growth. We have a specific team for the change that can help you with product and design migration. Schedule a call with an expert on this.

We have a dedicated support team to handle your inquiries. You will be redirected via email and group chat so that our group can respond quickly. You can also discuss issues through our ticket support system.

In order to avoid the hassle of setting up an external payment or cash provider, Koklass Online Store accepts the most common online payments, such as eSewa, Khalti, and phone payments

Yes, Koklass online store provides system monitoring tools as part of the solution. Using the app, you can get early warnings about critical server resources and health information about your system.